Sales & Trading Terms

Customer Service

We are as serious as it gets about great service to match your perfect cakes. Our business owner and founder, Faith, is committed to personally dealing with customer service enquiries and will resolve any issues promptly.

If you have any questions don’t hesitate to get in touch via email or SMS . If we don’t respond immediately, don’t worry! We’re busy baking and will reply as soon as we’re able

Order changes and cancellations

Need to change your order? No problem!

Just SMS us before your order cut off time and we’ll be glad to alter your order.

Homemade Bliss™ PTY LTD reserves the right to refuse cancellations and changes after order deadlines have passed.

Returns

In the very unlikely event your cakes haven’t arrived in completely perfect condition, please take a photo and SMS it to us as quickly as you can. We will assess any issues and determine the best course of action.

Make sure you inspect ALL products on delivery, as we take no responsibility for products once they’ve been signed for as being received in good order.

Homemade Bliss™ PTY LTD reserves the right to refuse returns, credits and refunds for products which have been signed for, or which do not fall under our statutory obligations.

Payment Terms and Remittance

To provide you with the best possible service, we offer 2 payment options:

  1. Cash on delivery (COD). If you wish to pay via this method, please ensure you have the correct amount ready for your Homemade Bliss™ delivery driver.
  2. Strict 7 day trade account. 7 day accounts are available on application. We send out statements weekly and ask that all payment references include your invoice number and business name. Remittance advice should be emailed to [email protected].

Failure to meet trading terms may result in non-acceptance of subsequent orders. Homemade Bliss™ PTY LTD reserves the right the cancel trade accounts if 7 day terms are not met. We reserve the right to request COD payment for accounts in arrears.

For our full terms and conditions click here.