Your Questions Answered

I am diagnosed Coeliac. Can I safely eat your products?

We are a dedicated Gluten Free Bakehouse, and we take our duty of care very seriously. Our gluten-free cakes are suitable
for Coeliac consumption when they leave our bakehouse fully sealed. We provide
detailed care, storage and display instructions to our stockists, so when
purchasing from your local cafe, please confirm with them to ensure they have
followed safe handling practices.



I don't own a café - how do I get my hands on your fantastic cakes?

Great news! You can buy directly from us. Shop on the
website today and select your pickup location, or we home deliver.

I want to stock Homemade Bliss™ in my café or restaurant. How do I set up a wholesale account?

Easy! Click here! Fill in the form, and we'll set up access to our ordering app where you can see our products and pricing. We'll also send you an info pack with everything
you need to know to get your first delicious delivery of Homemade Bliss
Products.

I want a Homemade Bliss™ cake for a special occasion. Do you make celebration cakes?

Want your guest raving about your cake or dessert? Nothing excites us more than being able to be part of your special occasion by baking you some of our delicious treats. Our online store is for the general public. We offer home delivery or pick up. Pick up is available from our bakehouse in Kunda Park Monday-Thursday 7am - 2pm or from The Sunshine Brewery in Kuluin on Fridays and Saturdays from 12pm-7pm (excluding Queensland and National Public
Holidays).

How do I order & pay?

For our wholesale customers, we have a fantastic app which makes ordering,
invoicing and payments a breeze. For all private orders, place your order right here on our website.



Can you deliver cakes or dessert boxes to my home or workplace?

We deliver through Brisbane and the Sunshine Coast. Check your postcode in our postcode checker at the top of the page to
see if we service your suburb. Head to our online store and place your
delicious Homemade Bliss order today!



Can I pick up my Wholesale order instead of having it delivered?

You sure can! We'd love to see you and say Hi! Place your order on your app, let us
know you are coming and we'll see you soon. Pick up for wholesale customers is
Monday to Thursday 6.30am - 3pm (excluding Queensland and National Public
Holidays).



Do your cakes come fresh or frozen?

We make our cakes with the freshest ingredients, and upmost care. They are then flash frozen. While most of our customers receive their cakes defrosted, those who need to travel often ask for their order to be kept frozen for pick up.
This ensures maximum freshness and protection during transport. Need some handy defrost tips? We've got you covered with our product care and display
information.



What is the shelf life of your cakes?

All Homemade Bliss™ products will stay lovely and fresh for 7 days or can be frozen
for up to 6 months. Please see our care and display page for storage information.



Help! My delivery hasn't arrived in perfect condition!

We have custom made boxes to ensure maximum protection for transport. This means it's incredibly unlikely our products will be damaged. If you ever receive a
delivery in less than perfect condition, please take a photo and contact us immediately to discuss the issue.



How will I know what's in each product?

We have a fabulous QR code on our labels and when scanned, it will give you a product
picture, servings per box, a full panel of nutrition information including allergens and the percentage of Australian ingredients used.